Clear terms, calm working.

Fisher & Brougham is a project management, organisation and lifestyle services business founded and run by Sarah & Becky. References to “we”, “us” and “F&B” mean Fisher & Brougham. References to “you” mean the person using this website or receiving our services.

The content of this website is for general information only. While we aim to keep it accurate and up to date, we do not guarantee that everything is complete, current or error-free. Please check details with us directly if they matter to a decision you are making.

You may view, download and print pages for personal use. You must not copy, reproduce, republish or commercially exploit any part of the site without our written permission.

Submitting an enquiry through our contact form or arranging an initial conversation does not create a contract or obligation on either side. It is an opportunity for us to understand what you need and for you to decide whether we are the right fit.

Any information you share during an initial conversation is treated as confidential. See our Data protection & privacy notice for how we handle your information.

Before work begins, we agree a written scope describing the services, deliverables, timetable and fees. Quotes are valid for 30 days unless otherwise stated. Work starts once the scope is accepted, any deposit due is paid, and both parties confirm the go-ahead in writing (email is fine).

If the scope changes during the engagement, we will agree any adjustment to fees and timings before proceeding.

Fees are set out in the agreed scope. Project work is typically invoiced in stages or on completion of agreed milestones. Retainer arrangements are invoiced monthly in advance. Expenses such as travel, parking, materials or third-party costs are charged as agreed and supported by receipts where practical.

Invoices are payable within 14 days unless otherwise agreed. Late payments may be subject to interest and recovery costs in line with applicable legislation.

To help us deliver the best result, you agree to provide timely access to the property, people and information we reasonably need; respond to requests and decisions within agreed timeframes; and inform us of any constraints, deadlines or sensitivities that could affect the work.

If delays caused by the client mean we cannot complete work as planned, we may need to reschedule and adjust fees accordingly.

For scheduled sessions or project work, we appreciate as much notice as possible. Cancellations or postponements made within 48 hours of a confirmed session may be charged in full. Deposits for project work are non refundable unless we agree otherwise, but they can usually be transferred to a rescheduled start date.

We may suspend or terminate an engagement if fees are not paid when due, or if working together becomes unsafe, unlawful or impractical. In either case we will invoice for work completed up to that point.

We treat everything we learn during our work together as confidential, including personal circumstances, business information, property details and supplier relationships. We will not disclose this information except where necessary to deliver the agreed services, where you give permission, or where the law requires it.

We are happy to sign a mutual non disclosure agreement where you would like one.

We may introduce or liaise with trusted third parties such as tradespeople, removal companies, estate agents, organisers or suppliers. We select these contacts carefully, but we are not liable for the acts, omissions, quality or pricing of independent third parties. Any contract for their services is between you and them.

We maintain appropriate insurance for the services we provide. Our liability to you is limited to the fees paid or payable for the specific engagement giving rise to the claim, except where liability cannot be limited by law. We are not liable for indirect, consequential or unforeseeable losses.

Materials, templates, processes and know-how we create or bring to an engagement remain our property unless we expressly agree otherwise. Documents, plans or resources prepared specifically for you as part of the agreed deliverables are provided for your personal or business use in connection with that project.

If something is not right, please tell us as soon as possible so we can put it right. Email hello@managedbyfb.co.uk and we will respond promptly and work with you to resolve the matter.

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The version in force when you engage us will apply. If you have any questions, please get in touch.